MY GOD it is difficult to  get on the dole.  I have no idea how other people do it.  First up I attended this seminar and watched a lovely presentation stating why you need a CV.  OK, check, done that.  Sign up for recruitment companies.  Yup…following you there.  Dress nicely.  REALLY? Jeans and hightops not [...]

Tiscali Customer Services 30 September 08 To whom it may concern, I am writing to complain about your truly appalling customer service that I have received.  I rang to confirm that a technician would be sent out today and to give a contact number for when he/she arrives so that there would be no chance [...]

Another frustrated email sent to Georgie. After the whole We’ve cancelled your card due to someone using it in Canada, oh no wait, maybe it was because your mail was being returned, whoops sorry we sent your pin number to your mum in New Zealand because the system hasn’t updated your new address yet, which [...]

Just a quick interruption to mah Romania trip blogs: Every day, every hour at work, I get a call from someone trying to sell our company stuff. Everything from furniture to mailing labels. Usually I’m polite, I know their job sucks. I have had one screaming match, in which we took turns on hanging up [...]

I’ve spent the better part of my day reading Not Always Right, stories of impossible customers. So I thought I’d share one of mine. I wrote this up in an email and sent it to my friends. Hi everyone, Working in customer service throws you some pretty random curve balls. I’ve had everything from “I [...]