My message to Marcelo that I can’t be bothered re-writing:

Sorry for the meltdown. Bad day :( The crying in front of the Managing Director was really embarrassing, especially when he said “come up to my office, I’ll give you £50″.

So just found out that even though HSBC told me that my card will have the same pin number as the old one, they lied. I didn’t forget it like I thought. They changed it. As I had requested the other day, they sent me out my new pin.

To New Zealand. My mum just called.

She was laughing at the wee black and white slip, saying this is what they used to do in the olden days.

So I’m mega pissed now, rung the complaints department and they told me, oh, your card was cancelled because your statements were being returned, we don’t have your address. I asked, why didn’t you call me? You have my number. You have my email address. Furthermore, you told me originally my card was cancelled because someone tried to access funds in CANADA.

HSBC don’t call, don’t email. It’s to prevent fraud you see.

So why did you send my pin to NZ? I changed my address!! You have my new address!

Oh sorry, the system hasn’t been updated yet.

HSBC are satan.